NR COMPLETE is a remote and on-site service hybrid approach that combines the best of what technology and people have to offer, bringing our customers the most complete level of service available in today's IT services industry. NR COMPLETE leverages the efficiencies and insight provided by the remote managed service tools in the NR REMOTE package with onsite attention and focus. NR COMPLETE Plan is the complete solution to your IT needs.

What Do You Receive?

• Proactive Onsite Support
• 24x7 Help Desk
• Integrated Client Portal
• Project Implementation
• Desktop/Laptop and Server Monitoring
• Account Management
• Managed Anti-Spyware and Anti-Virus
• Patch Management

Proactive Onsite Support
The NR COMPLETE Plan provides customers with a small, dedicated team of engineers who work together to proactively manage your network. Each customer is assigned a primary engineer who will work with you on a prescheduled basis to maintain your systems, work with end users, and help align your technology with your business goals. A secondary engineer is assigned to each account and will visit on a less frequent basis to ensure a basic level of redundancy and comfort level with end users. Your dedicated team then meets on a weekly or monthly basis to discuss various issues and leverage knowledge across the entire customer base. With this structure, along with detailed documentation and the application of our standards and best practices, we can ensure that you will experience the same consistent results regardless of who you interact with at Network Resource.

24x7 Help Desk
Network Resource's help desk is a comprehensive solution for your immediate IT issue resolution needs. Leveraging state of the art remote access software and a team of dedicated help desk engineers, Network Resource is able to minimize your downtime and provide peace of mind - 24 hours a day, 7 days a week. For our clients, Network Resource's help desk is more than a break/fix solution - it's an integral part of their IT strategy.

What distinguishes Network Resource's help desk solution?

• State of the art remote access software that allows us to access your network and workstations, regardless of your location, from our Network Operations Center and fix your issues without the need for an onsite visit.
• Detailed best practices and documentation enable us to provide quick answers to your IT problems without asking you complex technical questions.
• An in-depth ticketing and tracking system with a knowledge base that assures your problems are immediately responded to and your downtime is reduced to a minimum.
• 24x 7 coverage assuring that regardless of when you need help, Network Resource's Help Desk will be there to assist you.

Integrated Client Portal
At Network Resource, we believe that communication is the basis of all successful relationships. We want you to be as informed as you want to be and our support as transparent as possible so you always have a comfort level with what we are doing and why it is important. That is why we provide each Network Resource client with an online integrated Client Portal where they can safely and securely: "

• Enter service requests
• Monitor the status of existing service requests
• Access a searchable knowledge base of previous service requests and their resolutions

Ease of communication is the key to Network Resource's integrated Client Portal. It is no longer a sticky note or email string that helps you manage your tasks, but rather a simple, centralized system that gives you the control and time back you need. You can now manage towards results and track every issue no matter how small, instead of reacting to whatever you can remember.

Project Implementation / Integration Services
Projects are a necessity for the effective upkeep and health of any network environment. Being extremely important, if not managed correctly projects can be a huge disruption to business functionality and have a significant negative impact on budgets and overall productivity. In contrast, by managing projects efficiently and leveraging experience, the outcome will give customers the competitive advantage they need to succeed and prosper in today's business world. With this understanding, Network Resource has dedicated a division of our organization to ensure we achieve the best results possible for our clients.

Management focus - Network Resource's core project management focus is helping our clients prioritize their investments to meet any sized budget. We seek to educate our clients about their options, the business impact of possible upgrades, and help them understand the cost of not implementing improvements. The result is a strategic roadmap for our clients that places upgrades in logical order, prioritized by business impact.

Project Success - To ensure successful project results, Network Resource leverages:

• Proven best practices
• A team of over 12 experienced engineers
• Detailed project implementation plans
• Hardware/Software recommendations, procurement, and coordination
• Pre- and post-project client meetings
• Consistent communication
• Clear expectation setting

These steps have been identified, implemented, and fine-tuned by our team to ensure consistently outstanding results for our clients. With our long-term relationship focus, we see every project implementation as our opportunity to develop, deepen, and sustain our client relationships.

Account Management
There is always a need for a quarterback in every relationship to ensure clear communications and help keep everyone on the same page. This is the role of the Account Manager here at Network Resource. Account Managers are non-technical, non-sales oriented resources dedicated to each client and focused 100% on customer service to ensure that you get the answers you need, when you need them. Each account manager provides their clients with a wide-variety of services, including:

• Scheduling onsite visits
• Communicating with clients
• Providing hardware specifications
• Resolving issues
• Managing vendors

All at no additional cost to the client. We want you to spend as little time as possible managing your technology needs!

Desktop/Laptop and Server Monitoring and Maintenance
Desktop/Laptop
Network Resource's desktop/laptop monitoring tools allow us more insight than ever before and give us the ability to quickly and efficiently identify issues and resolve them with limited downtime or disruption to the end user. These tools provide us with proactive insight into your systems and alerts our Network Operation Center when there are critical issues that are about to cause harm. When reacting to issues these tools provide a quick diagnosis with limited involvement by the end user. In addition to the proactive and reactive qualities, our monitoring tools also allow us to generate detailed reporting that can show the health and status of the devices on your system at any given point in time. This provides solid information to work off of when it comes time to make decisions regarding purchasing or overall budgeting

Network
Network Resource's network monitoring is focused on analyzing the uptime, status, and availability of your core network services on a 24x7 basis. Internet connectivity, firewall and router access, server uptime, and service availability are all tied to this monitoring system that will send an alert to our team as soon as certain thresholds are hit or timelines are missed. In the event of an alert, our monitoring system will point us directly to where the issue originated from - meaning a quicker time to resolution and less downtime.

Managed Anti-Spyware and Anti-Virus
You have many software choices for combating spyware and viruses, but you want the solution that provides the most protection at the highest value. Network Resource Managed Anti-Spyware and Anti-Virus offers you this service by combining award-winning, industry leading software tools combined with our proactive, real time remote management and support model. We'll install software on your local machine, and then manage it remotely from our Network Operations Center , ensuring that your definitions are updated in real time and your desktops and servers are continuously protected. The result? Network Resource Managed Anti-Spyware and Anti-Virus will reduce or eliminate lost user productivity, network vulnerabilities, and reactive maintenance costs.

Patch Management
With NR COMPLETE Plan you'll never have to worry again about missing a critical system update or patch. From our Network Operations Center we will determine which patches are appropriate for your systems, ensure that all patches are installed properly, test your systems after installation, and document all associated procedures. Network Resource Patch Management ensures COMPLETE coverage for your most important systems and devices.

Interested in learning what NR COMPLETE Plan can do for your business? Contact Network Resource today for a free network consultation.